目录
摘要II
关键词II
AbstractIII
引言
引言1
1 研究背景1
1.1 选题背景及研究意义 1
1.1.1 选题背景1
1.1.2 研究意义1
1.2 国内外发展现状 2
1.2.1排队论的概念2
1.2.2 国内发展现状2
1.2.3 国外发展现状3
2 运筹学排队论理论基础3
2.1 排队系统的组成与特征3
2.1.1 常见概率分布3
2.1.2 输入过程4
2.1.3 排队规则4
2.1.4 服务机构4
2.2 排队系统的分类5
3 医院取药排队系统优化模型 6
3.1 基本模型相关理论6
3.2 优化方法7
3.3 取药窗口优化模型7
3.3.1 医院最优取药窗口确定过程7
3.3.2 最优方案分析7
4 实例分析 8
4.1 实地考察8
4.2 最优取药窗口设置的概率分析过程10
5 结果与讨论 11
致谢13
参考文献13
运筹学排队论模型在医院取药系统中的应用
摘 要
本文旨在解决医院中常见的排队问题，为防止患者在漫长的排队等待中产生不满情绪，既损害患者的权益，也会损害医院的利益。据此，根据对医院各排队系统的分析与研究，我们挑选出排队问题最多的取药排队系统并加以研究与分析，并采用运筹学排队论的理论加实践方法对医院取药窗口的确定进行全面地讨论与研究。引入M/M/c排队模型，基于使患者的等待成本与医院的经营成本之和最小的最优化理论，对医院取药窗口在不同时段的开启数量进行最优化分析。并且在此基础之上，通过对医院实际场地的观察与研究，对方案的实际运行状况进行概率分析，确保方案的可行性。最后，以河南省鹤壁市人民医院为例，通过对医院实际情况的实地考察，采集所需要的相关数据，并加以研究和分析。最终结果表明，医院取药排队系统中，对于取药窗口的优化设置，不 *51今日免费论文网|www.51jrft.com +Q: *351916072* 
仅有助于缓解医院排队压力，减少患者的排队成本，提高患者满意度，同时也能够提高取药窗口工作人员的工作效率，减少医院的经营成本，减少医院工作人员的服务成本，从而增加医院的经济效益。
APPLICATION OF OPERATIONAL RESEARCH QUEUING THEORY MODEL IN HOSPITAL MEDICINE RETRIEVAL SYSTEM
ABSTRACT
This article aims to solve the common queuing problems in hospitals. In order to prevent patients from feeling dissatisfied during the long queue, it will damage the rights of patients and the interests of hospitals. Based on this, based on the analysis and research of various queuing systems in hospitals, we select and study and analyze the queuing system with the most queuing problems, and use the theory and practice method of operations research queuing theory to determine the hospitals medication window Comprehensive discussion and research. Introduce the M / M / c queuing model. Based on the optimization theory that minimizes the sum of the patients waiting costs and the hospitals operating costs, the optimal analysis of the number of openings of the hospitals medication window at different periods is performed. And on this basis, through observation and research on the actual site of the hospital, a probabilistic analysis of the actual operating status of the program is carried out to ensure the feasibility of the program. Finally, taking the People ’s Hospital of Hebi City, Henan Province as an example, through field visits to the actual situation of the hospital, relevant data needed are collected, studied, and analyzed. The final result shows that the optimized setting of the medicine collection window in the hospital medicine queuing system not only helps to alleviate the pressure of hospital queuing, reduce the queuing cost of patients, improve patient satisfaction, but also can improve the work of the staff of the medicine collection window Efficiency, reduce the hospitals operating costs, increase the hospitals economic benefits.

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